Frequently Asked Questions

For Families and Clients

  • Our community nursing services include aged care, wound care, medicine management, palliative care, continence management, dementia care and diabetes management.

    Our home care services include domestic assistance, personal care and safety-related home and garden maintenance.

  • RDNS HomeCare has offices in Victoria, Queensland, New South Wales, Tasmania and Western Australia, and our sister organisation Rally HomeCare operates in South Australia.

    To find out whether we service your region or suburb, please check the locations map or contact our Customer Service Centre on 1300 665 444.

  • Fees apply for some services and vary depending on your level of private health insurance and your eligibility for government funding (e.g. DVA Veteran’s Home Care)

  • All of our registered and enrolled nurses, nursing support staff and care workers deliver care with professionalism, skill and compassion.

    We try hard to ensure the best match between our clients and staff, so if clients wish to request a particular nurse or carer they are always welcome to contact us to discuss this. We will work with you to have your preferred staff providing care for you.

  • Yes, subject to staff availability male and female carers and nurses are available.

  • Yes, all of our staff are fully trained, and their ongoing employment is conditional on a national police check.

  • Yes, a number of our nurses and care workers do speak languages other than English, and in addition, where needed, we utilise an interpreter service.

  • RDNS HomeCare accepts referrals from health professions including general practitioners, hospitals, Veterans Home Care Assessment Agencies and other health care workers.

  • Clients require a referral to access our services. This can come from health professionals including general practitioners, hospitals, Veterans Home Care Assessment Agencies and other health care workers.

  • Please call our friendly customer service team on 1300 665 444.

For Nurses / Employees

  • This depends on the role. We require experience for some positions and for others experience is preferred, but not mandatory. Please check individual position descriptions to see whether experience is required for particular positions.

  • This depends on the role. Level 1 Home Care Workers require no formal qualifications; level 2 Home Care Workers require a current Certificate II in Community Services or equivalent and level 3 Home Care Workers require a current Certificate III in Aged Care/ Community Care/ Disability Studies or equivalent.

  • RDNS HomeCare employs Home Care Endorsed Enrolled Nurses or Enrolled Nurses and Home Care Registered Nurses (Division 1).

    For nursing positions, you must be registered as a Registered Nurse with Australian Health Practitioner Regulation Agency (AHPRA)

  • Yes. Annual mandatory training is provided in areas such as infection control and manual handling.

  • Yes. Employees are provided with polo shirts and other uniform items and are expected to wear these at all times while working.

  • Yes, depending on operational needs and requirements in different areas.

  • Yes, most positions entail shift work but the details of this can be negotiated.

  • Yes. Employees must hold a current drivers licence valid in the state or country in which employment is based.

  • Ongoing employment with RDNS HomeCare is subject to a successful National Police check.

  • Yes, employees use their own car and are reimbursed for kilometres travelled between clients.

    Currently RDNS HomeCare provides a smartphone as it enables employees to undertake their duties.  Alternatively the staff member can choose to use their own device, if so they will be entitled to an allowance.

  • Yes, all employees are required to undergo a pre-employment medical assessment.