Home Care Packages Programme

Would you like to remain living in your own home, but feel you cannot continue to do so without some assistance and support? If the answer is yes, you are one of many thousands of Australians who may benefit from accessing a Home Care Package.

The Home Care Packages Programme is a Federal Government initiative. Home Care Packages have been designed to help and support people who wish to retain their independence and lifestyle, to continue to live in their own home for as long as possible.

Home Care Packages provide individuals who meet eligibility requirements with a subsidy for home care services that help them continue to stay living in their own home.

Home Care Packages are provided on a Consumer Directed Care (CDC) basis. This means that if you receive a Home Care Package, you are able to work with home care service providers to determine your goals, the type of care you require and the best way to have your individual needs met.


There is no minimum age or citizenship requirement when applying for a Home Care Package. All cases are individually assessed by the Aged Care Assessment Team (ACAT) or the Aged Care Assessment Service (ACAS) in Victoria.

Based on this assessment, the level of care, support and any fees associated with your Home Care Package will be determined.

What levels of Home Care Package are there?

There are four levels of care that may be provided:

  • Level 1 meets basic care needs
  • Level 2 meets low-level care needs
  • Level 3 meets intermediate care needs
  • Level 4 meets high-level care needs

Each level of care includes, but is not limited to, a wide range of services such as:

  • Support services such as home cleaning, washing, gardening, transport to appointments and so on.
  • Personal care such as help with hygiene, bathing, dressing and mobility.
  • Nursing, allied health and clinical services including in-home nursing.
  • Care coordinators and case management to help coordinate and manage your Home Care Package.
  • Telehealth and digital technology.


Home Care Packages do not include payment of services covered by the Pharmaceutical Benefits Scheme or Medicare, fees and charges for other types of Government funded care or purchases usually funded from general income such as food or rent.

To find out more

For further information about Consumer Directed Care please contact our Community Navigator team on 1300 616 956.